To make our cooperation really useful and effective, we always follow these three very important steps: 1. Entrance analysis, 2. Independent development program, 3. Assurance of implementation and sustainability.
1. Current state = Entrance analysis
This is important for one simple reason: it describes a real current situation. It very often appears that the request defined by the client is often rather different from what the real needs might be, or what they might seem to be for the first sight. Thanks to the entrance analysis we are able to reveal the real needs. We can see the particular space and development potential and this is what we need to aim at in the development.
We perform the analysis through these methods: Screening, Development centres, Mystery Shopping, Shadowing, Initiation workshops.
2. Development program
This is based on the entrance analysis and reflects the real needs of the client. It is interactive. And even though it may be long term, it is planned into smaller chunks hence the development and result fulfilment is on-going. Each part is built in such a way so the participants could use the new skills and knowledge immediately in their daily tasks. This also allows us to be flexible about the next steps.
Development program consists of: workshops, trainings, individual and team coaching.
3. The way to targets = Implementation and sustainability
Our work does not finish with the end of the development program. It is quite the contrary: we care about smooth implementation of acquired knowledge and skills into daily practice. We use our unique system of SYMEROTM to measure the actual results.
We also use other supporting tools such as: moderation/facilitation, group/individual coaching, mentor-coaching, reflecting team, shadowing, supervisions and others.